Terms & conditions

Governing Law
These terms shall be governed by and constructed in accordance with the laws of Bangladesh without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Dhaka.

Legal Disputes
If a dispute arises between you and online-super-shop.com , our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. Accordingly, you and ‘online-super-shop.com ‘ agree that we will resolve any claim or controversy at law or equity that arises out of this Agreement or our services in accordance with one of the subsections below or as we and you otherwise agree in writing. Before resorting to these alternatives, we strongly encourage you to first contact us directly to seek a resolution. We will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as arbitration, as alternatives to litigation.

APPLICABLE LAW AND JURISDICTION: These Terms and Conditions shall be interpreted and governed by the laws in force in Bangladesh. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Dhaka.
Discount Conditions
online-super-shop.com always wants to give you your desired books in the best possible market price. We always have different offers and discounts running on to make our customers happy and make them able to buy more and more books from rokomari. But sometimes in some cases we can not afford to give you proper discounts. Though we try our best to keep the price lesser for our beloved customers but sometimes we just can’t. We can not give discounts for the foreign books because their publishers don’t allow us to give any discounts at all.

We also can not give discounts in those books which are published by Bangla Academy and Islami Foundation Bangladesh. Text books are another category where we can offer very little discount. But we can offer discounts in most of our categories and customers can buy wide range of books from there. Lastly, Buying and reading books is a passion, it has nothing to do with the money. Keep buying and keep reading. Rokomari is always there for you.

Unauthorized Charges on your card
If you see charges on your credit/debit card for purchases made ononline-super-shop.com , but you never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf, to confirm that they haven’t placed the order. If you’re still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction to enable Rokomari.com to begin an investigation.

Cancellation of Fraudulent/Loss to business Orders
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity,online-super-shop.com reserves the right to cancel all past, pending and future orders without any liability. Rokomari.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account. Any promotional voucher used for the cancelled orders may not be refunded.

The customer may be considered fraudulent if any of the following scenarios are met:

Customer doesn’t reply to the payment verification mail sent by online-super-shop.com
Customer fails to produce adequate documents during the payment details verification
Misuse of another customer’s phone/email
Customer uses invalid email and phone no.
Use of a special voucher not tagged to the email ID/phone number used.
Customer returns the wrong product
Customer refuses to pay for an order
Customer is involved in the snatch and run for any order
The customer may be considered loss to business if any of the following scenarios are met:

Customer with a very high return rate
Invalid/Incomplete address cases
Repeated request for monetary compensation for petty issues
Account for the customers falling in fraudulent or loss to business category may be blocked.

Process for Pilferage Claim

If a customer raises a complaint for partial item/partial order through Customer Care

The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained.
An Email will be sent seeking/providing following information:
Short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the packet and other box(If any)(Try to cover the sides which look tampered/damaged as per the customer)
The refund for prepaid orders will be done after investigation which usually requires 3-4 business day. The process will include investigation with the concerned departments
The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:
Customer fails to provide adequate information about the case
Customer fails to provide snapshots of the packet and box(if any)
If an opened delivery was received, pilferage claims must be made the same day
Customer must not dispose the packaging for 3-4 days post delivery. We might need to pick-up your packaging for investigation at our end.
Indemnifications
You agree to indemnify, defend and hold harmless Rokomari.com from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Rokomari.com that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.

Disclaimer of Warranties/Limitation of Liability
online-super-shop.com has endeavored to ensure that all the information on the Website is correct, but Rokomari.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall Rokomari.com be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services or Products; (b) unauthorized access to or alteration of the user’s transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall online-super-shop.com be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, online-super-shop.com shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond Rokomari’s control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.

Payment & Shipping
online-super-shop.com offers Paypal, Debit/Credit Card (VISA, Master Card, DBBL Nexus etc.), Payza, Mobile Banking (bKash, DBBL Mobile Banking) as payment method.

Promo Code Conditions
All items purchased from Rokomari.com are made pursuant to a shipment contract. This means that the Risk of Loss shall remain with Rokomari.com until the item is transferred to you. In the event that the items are damaged after receipt, the risk falls on the customer.

Fraud Protection Policy
Rokomari.com realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.

In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologize for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

Termination
we may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached, violated, abused, or unethically manipulated or exploited any term of these Terms or anyway otherwise acted unethically.
These Terms will survive indefinitely unless and until wechooses to terminate them.
If you online-super-shop.com terminates your use of the Website or any Service, online-super-shop.com may delete any content or other materials relating to your use of the Service and online-super-shop.com will have no liability to you or any third party for doing so.
You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.
Term and Policy updates
We reserve the right to change or update these terms and policies at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon posting to this site.

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